<p><strong>PRIVACY STATEMENT</strong><br /> <br /> We take your privacy seriously and this privacy statement explains how Firmoo.com&nbsp;(collectively, &ldquo;we,&rdquo; &ldquo;us,&rdquo; or &ldquo;our&rdquo;) collects, uses, shares&nbsp;and processes your information.<br /> <br /> <strong>Collection and Use of Personal Data</strong><br /> <br /> Personal data is information that can be used to directly or indirectly identify you.&nbsp;It also includes anonymously collected data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized (i.e., has all links to you removed) or aggregated (i.e., combined with data from others) to a point where&nbsp;we can no longer identify you from the data either on its own or in combination with other information.<br /> <br /> <strong>Promoting Safety and Security</strong><br /> <br /> We abide by the principles of legality, legitimacy, and transparency, using and processing the least amount of data possible and using it within a limited scope of purpose. We also take technical and administrative precautions&nbsp;to protect the security of that data. We use personal data to help verify accounts and user activity, as well as to promote safety and security&nbsp;(including but not limited to: monitoring to prevent fraud, investigating suspicious or potentially illegal activity, investigating violations of our terms or policies).&nbsp;Our data use&nbsp;is based on our legitimate interest in helping ensure the safety of our products and services.</p> <p>Here is a description of the types of personal data we may collect and how we may use it:<br /> <br /> <strong>What Personal Data We Collect</strong><br /> <br /> ⅰ. Data you provide:&nbsp;</p> <p>We collect the personal data you provide when you use our products and services or otherwise interact with us (including but not limited to: creating an account,&nbsp;contacting us, participating in an online survey, using our online help or online chat tool).&nbsp;If you make a purchase, we collect personal data in connection with that purchase. This data includes &nbsp;payment information (credit/debit card number, for example), account and authentication information, as well as billing, shipping, and contact details.</p> <p>ⅱ. Data about use of our services and products:</p> <p>When you visit our website/application, we may collect data about the type of device you use, your device&#39;s unique identifier, the IP address of your device, your operating system, the type of Internet browser you are using, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install our application&nbsp;or&nbsp;from which you&nbsp;access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device&#39;s approximate location; this information helps in improving our products and services.<br /> <br /> <strong>How We Use Your Personal Data</strong><br /> <br /> Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.</p> <p>ⅰ. Providing, improving, and developing our products and services:</p> <p>We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further information about how we use personal data, so we encourage you to read those rules carefully before participating.</p> <p>ⅱ. Communicating with you:</p> <p>Subject to your prior express consent, we may use personal data to send you marketing communications related&nbsp;to our own products and services, to communicate with you about your account or transactions, and to&nbsp;inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please&nbsp;contact us to opt-out. We also may use your data to process and respond to your requests when you&nbsp;contact us. Subject to your prior express consent, we may share your personal data with third-party partners who may send you marketing communications related&nbsp;to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications, and to determine the effectiveness of our promotional campaigns.</p> <p>NOTE:&nbsp;For any of the uses of your data described above that require your prior express consent, you may withdraw your consent at any time&nbsp;by&nbsp;contacting us.<br /> <br /> <strong>Definition of &quot;Cookies&quot;</strong><br /> <br /> Cookies are small pieces of data&nbsp;used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as &quot;cookies.&quot;<br /> <br /> <strong>Use of Cookies</strong><br /> <br /> We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.<br /> <br /> <strong>Disclosure of Personal Data</strong><br /> <br /> We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers.&nbsp;Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.<br /> <br /> <strong>Data Disclosure or Storage, Transfer, and Processing</strong><br /> <br /> ⅰ. Fulfilment of legal obligations:</p> <p>Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents: As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) (&quot;GDPR&quot;).</p> <p>ⅱ. For the purpose of reasonable implementation or application of this article:</p> <p>We may share personal data with all our affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.&nbsp; We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.</p> <p>ⅲ. Legal compliance and security or to protect other rights:</p> <p>It may be necessary&mdash;by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence&mdash;for us to disclose personal data. We may also disclose personal data if we determine that,&nbsp;for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.<br /> <br /> <strong>Your Rights</strong><br /> <br /> We take reasonable steps to ensure that your personal data is accurate, complete, and up-to-date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object to, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.&nbsp;To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may&nbsp;contact us&nbsp;to exercise your rights. We will respond to your request as promptly as possible and within no longer than 30 days.<br /> <br /> <strong>Third-Party Websites and Services</strong><br /> <br /> Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility in relation to that interaction, as it is subject to the third party&#39;s privacy policy. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.<br /> <br /> <strong>Data Security, Integrity, and Retention</strong><br /> <br /> We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.<br /> <br /> <strong>How to Delete Your Data</strong><br /> You can delete your data by deleting your account. To delete your account, please get in touch with us in the following ways.<br /> Email: service@firmoo.com.au&nbsp;(We will respond within 24 hours on weekdays and 48 hours on weekends)<br /> <br /> <strong>Changes to this Privacy Statement</strong><br /> <br /> We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons.&nbsp;Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree&nbsp;to the revised Privacy Statement, please refrain&nbsp;from using our products or services and&nbsp;contact us&nbsp;to close any account you may have created.</p>

🎉EOFY Sale🎉 Buy One Get One FREE + 25% Off Any Lens Upgrade

Shipping and tracking
Terms and Conditions

How do I track my order?

How long will it take for my order to be delivered?

What countries/regions do you deliver to? Which courier service do you use? How long does it take to for my order to arrive? How much is the shipping?

How long will it take to process my glasses? How do you handle processing delays?

What can I do if I am required to pay import taxes or customs duties?

How to check my order status?

I just placed several orders. Can I combine the shipments?

How do you handle shipping delays?