<p style="margin-left:0cm; margin-right:0cm; text-align:justify"><strong>Email:</strong>&nbsp;service@firmoo.com.au&nbsp;(We will reply within 24 hours on weekdays and 48 hours on weekends)</p> <p>&nbsp;</p> <p><strong>Before you email us</strong></p> <ul> <li>If you have already registered and ordered, please contact us using your&nbsp;<strong>registered email address</strong>.&nbsp;Be sure to include your <strong>order number</strong>, especially if you have ordered from us more than once.<br /> &nbsp;</li> <li>If you have any questions about reading and filling out your prescription form online, please attach&nbsp;<strong>a copy of your original prescription</strong>.</li> </ul> <p><strong>Please check your spam folder&nbsp;if you do not hear from us within 48 hours.&nbsp; Please move our email to your Inbox to ensure&nbsp;you&#39;ll receive important emails from us.</strong><br /> &nbsp;</p> <p>Please Note: Please send your return and order amendment request from your <a href="/index.php?main_page=account">account center</a> or via email so we can expedite processing&nbsp;without delay. Please always contact us first before returning your package.</p> <p>&nbsp;</p>
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Terms and Conditions

What is PD?

How do I read my prescription?

TABO prescription and INT prescription

Can you make glasses with strong prescription?

How to fill in the prescription with prism?

What is ADD?

Can I use my contact lens prescription to buy my eyeglasses from you?

What is eyeglasses prescription?

Knowledge about Eyeglasses Prescription

Can I save my prescription?

Can I use the copy of my eyeglass prescription which was issued by my doctor 3 years ago?