<p style="margin-left:0cm; margin-right:0cm; text-align:justify"><strong>Email:</strong>&nbsp;service@firmoo.com.au&nbsp;(We will reply within 24 hours on weekdays and 48 hours on weekends)</p> <p>&nbsp;</p> <p><strong>Before you email us</strong></p> <ul> <li>If you have already registered and ordered, please contact us using your&nbsp;<strong>registered email address</strong>.&nbsp;Be sure to include your <strong>order number</strong>, especially if you have ordered from us more than once.<br /> &nbsp;</li> <li>If you have any questions about reading and filling out your prescription form online, please attach&nbsp;<strong>a copy of your original prescription</strong>.</li> </ul> <p><strong>Please check your spam folder&nbsp;if you do not hear from us within 48 hours.&nbsp; Please move our email to your Inbox to ensure&nbsp;you&#39;ll receive important emails from us.</strong><br /> &nbsp;</p> <p>Please Note: Please send your return and order amendment request from your <a href="/index.php?main_page=account">account center</a> or via email so we can expedite processing&nbsp;without delay. Please always contact us first before returning your package.</p> <p>&nbsp;</p>

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Terms and Conditions

How to choose lenses?

Lens Thickness/ Lens Index

What is the difference between single-vision and bifocal/progressive lenses?

Do you have prism lenses?

Difference between Spherical Lens and Aspherical Lens

How to use progressive glasses?

Do you offer bifocal or progressive lenses?

What coatings and add-ons do you offer for your lenses?

Do the lenses include any coating?

Lens Functions

Can I buy lenses only to fit into my old glasses frame?

What's the difference between basic coated lenses, standard coated lenses and blue-light blocking lenses?

Lens Color

Photochromic & Transitions® Lenses Introduction

Spherical VS Aspherical Lens (video)

Which kind of lenses are free?

What type of bifocal lens do you use?

What're the difference between Tint lens, Photochromic lens and polarized lens?

What is the material of your lens?