<div class="_help_font_site selected-art-author"> <p style="margin-left:39pt; margin-right:0cm">There are&nbsp;3 ways to track your order.</p> <p style="margin-left:39pt; margin-right:0cm">a.&nbsp;Navigate to and hover over the &quot;<strong>Help</strong>&quot; option at&nbsp;the top-right corner of our&nbsp;homepage.&nbsp;Select&nbsp;the magnifying glass icon next to &quot;Track my order&quot;&nbsp;in the drop-down menu. Type your order number into the field provided and then press &quot;Enter.&quot;</p> <p style="margin-left:39pt; margin-right:0cm"><a href="https://df5apg8r0m634.cloudfront.net/email/2020/0218/7NEfueGqhAvsTzZz.png"><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2020/0218/7NEfueGqhAvsTzZz.png" /></a><br /> <br /> Then you can track the relevant order&nbsp;from the order list.<br /> <img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2020/0218/AUWbfZXiwMNZwxuO.png" /></p> <p style="margin-left:39pt; margin-right:0cm">b.&nbsp;&nbsp;&nbsp;<a href="/index.php?main_page=login">Log in</a>&nbsp;to your account on the Firmoo site. You will be able to see your order status in the order details;&nbsp;</p> <p style="margin-left:39pt; margin-right:0cm">c.&nbsp;&nbsp;&nbsp;&nbsp;Send an email to&nbsp;service@firmoo.com.au&nbsp;if you cannot track your order via the above methods with your name, email, telephone number and order number and we will get back to you as soon as possible.</p> </div>

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How to choose lenses?

Lens Thickness/ Lens Index

What is the difference between single-vision and bifocal/progressive lenses?

Do you have prism lenses?

Difference between Spherical Lens and Aspherical Lens

How to use progressive glasses?

Do you offer bifocal or progressive lenses?

What coatings and add-ons do you offer for your lenses?

Do the lenses include any coating?

Lens Functions

Can I buy lenses only to fit into my old glasses frame?

What's the difference between basic coated lenses, standard coated lenses and blue-light blocking lenses?

Lens Color

Photochromic & Transitions® Lenses Introduction

What type of bifocal lens do you use?

Spherical VS Aspherical Lens (video)

Which kind of lenses are free?

What're the difference between Tint lens, Photochromic lens and polarized lens?

What is the material of your lens?